Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
cloud-fable ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Subscribe to our communications
- Use our services
- Contact us directly
This information may include your name, email address, postal address, and details about your service requirements.
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- Browser type and version
- Operating system
- Pages viewed and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To deliver the services you have requested
- To send you relevant information about our services
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent (which you may withdraw at any time)
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain enquiry data for up to three years unless you request earlier deletion.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- Professional advisers such as lawyers and accountants
- Government authorities when required by law
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Windermere Road, Reading, RG2 7HQ, United Kingdom